Asia Home Services (MM2H)
How to Lodge an MM2H Complaint β Your Consumer Rights
If you've been misadvised by an agent or find yourself in a dispute over your MM2H application, here's exactly how to lodge a formal complaint in Malaysia β through the Consumer Tribunal or directly with MOTAC.
Disputes with an agent can happen for all kinds of reasons. If you find yourself in one, you have two official channels in Malaysia to bring your case forward: the Consumer Tribunal, or directly with MOTAC, the government body that regulates the MM2H programme.
Option 1
The Consumer Tribunal (Tribunal Tuntutan Pengguna)
If your dispute is valued at less than RM50,000, you can lodge your complaint directly with the Consumer Tribunal in Kuala Lumpur or your nearest state branch, for a nominal cost of just RM5 per lodgement.
The process is designed to be simple and fast β both the claimant and the defendant are not permitted to engage a lawyer during proceedings, and instead present their case directly before the Tribunal's President.
Visit the Consumer Tribunal →Option 2
Ministry of Tourism, Arts and Culture (MOTAC)
MOTAC is the governing body of the MM2H programme, and you may write in directly to lodge a complaint against a licensed agent or agency.
Before lodging your complaint β with either MOTAC or the Tribunal β make sure you have your supporting documents ready and as complete as possible (see the checklist below).
Lodge a Complaint with MOTAC →Documents to Prepare Before Lodging Your Complaint
- 1Your signed agreement with the other party β both parties must have signed the document.
- 2A copy of the invoice β ideally with a detailed breakdown of all costs and charges.
- 3A copy of the agency's company registration (SSM).
- 4Contact details of the agent/company β so the Tribunal or MOTAC can send notice to the other party.
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